e-Learning
Explore interactive courses I’ve designed and developed.
Click an image below to launch a project, or scroll to see how each experience came to life.
Project Title
Introduction to Wine Sales at Vine & Dine Bistro (Articulate Storyline 360)
Audience
Restaurant servers and bartenders at Vine & Dine Bistro, an upscale dining establishment specializing in fine wines and elevated cuisine. Most learners are early-career hospitality professionals (ages 22–40) with 1–5 years of dining experience. They are confident in guest service but often lack formal training in wine terminology, pairing, and upselling techniques.
Business Problem
The serving team lacked confidence and consistency in discussing wines with guests, leading to missed upselling opportunities and an inconsistent guest experience. As a result, the restaurant was not meeting its goal to increase wine sales by 20% in the next quarter and improve guest satisfaction with pairings.
Solution
I designed a 25-minute interactive Storyline course that closes this performance gap by building foundational wine knowledge and communication skills. Through scenario-based learning and guided practice, learners build confidence in explaining wine types, applying food pairing principles, and tailoring upsell strategies to each guest’s occasion, preference, and meal choice.
By aligning learning objectives to the business goal, the training enables servers to:
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Confidently describe wine types and flavor profiles using guest-friendly language
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Apply Balance, Contrast, and Complement principles to make expert pairing suggestions
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Demonstrate thoughtful upselling that enhances guest satisfaction and drives revenue
Highlights
The course design integrates adult learning principles of relevance, autonomy, and application:
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Engagement through Realistic Scenarios: Learners make choices in branching scenes that mirror real guest interactions, receiving instant feedback to reinforce correct decision-making.
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Layered Interactivity: Varietal hubs, clickable terminology, and drag-and-drop activities let learners explore and apply concepts in a self-directed way.
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Chunked, Flowing Content: The module progresses from foundational knowledge (wine types and vocabulary) to application (pairing and upselling), scaffolding learning for retention.
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Practice and Demonstration: Scenarios such as recommending a half-bottle of Champagne for an anniversary or upselling to a Bordeaux during a promotion dinner allow learners to demonstrate skills in context.
Process (ADDIE Framework)
Analysis:
Interviewed management and observed current sales patterns to confirm the need for consistent wine knowledge and confident guest engagement. Defined terminal learning objectives aligned to the 20% sales increase goal.
Design:
Created a comprehensive Design Document, Storyboard, and Job Aid (Wine Pairing Principles) to ensure alignment between instructional goals and visual/interactive strategy. Storyline’s Four Wine Types Hub and Pairing Principles Hub were structured for modular learning and spaced reinforcement.
Development:
Built the course in Articulate Storyline 360, incorporating custom narration, variable logic for triggers in branching scenarios, and layered feedback. Visuals were created in Canva and optimized for color harmony, contrast, and accessibility.
Implementation:
The course was designed for internal LMS deployment at Vine & Dine Bistro, allowing managers to track completions and quiz results.
Evaluation:
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Level 2 (Learning): Measured through a 6-question graded quiz requiring 80% to pass.
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Level 3 (Behavior): Evaluated one month post-training through observed service interactions and increased guest satisfaction with wine recommendations.
Tools
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Articulate Storyline 360 (course development)
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Canva (visual assets and job aid design)
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Google Docs (design document and storyboard collaboration)
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Adobe Acrobat / Review 360 (feedback and QA)
Lessons Learned
This project reinforced the importance of balancing realism and cognitive load in scenario design. Early drafts included too much text and not enough pacing—through iteration, I learned to rely more on concise narration and interactive flow.
If revisiting this project, I would incorporate microlearning follow-ups (e.g., quick pairing challenges or wine term flashcards) to extend retention and better measure Level 3 behavior change over time.
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Links
Course | Design Document | Storyboard | Job Aid
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Project Title
Keeping Workers Safe from Dehydration and Heat Illness (Articulate Rise 360)
Audience
Lawn Care Plus field employees and crew leaders who work outdoors in high-temperature conditions.
Business Problem
Lawn Care Plus has experienced an increase in dehydration and heat exhaustion among field crews, resulting in incomplete projects, reduced productivity, and loss of business. Traditional safety briefings failed to sustain awareness or change behavior under real-world working conditions.
Business Goal:
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Reduce heat-related illness by 80%
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Increase job completion rates by 20%
To meet these goals, Lawn Care Plus needed a concise, mobile-friendly training that would engage field workers and ensure the consistent application of safety practices.
Solution
I developed a 30-minute scenario-based Rise 360 course that equips lawn care workers and team leaders to identify, prevent, and respond to heat-related illness.
The solution converts compliance information into actionable, realistic practice through microlearning, scenarios, and interactive checks that reinforce mastery.
Learners explore real-life situations—choosing proper attire, applying hydration guidelines, and deciding how to respond when a team member shows symptoms. The course concludes with a job aid that supports ongoing decision-making in the field.
By transforming static safety policies into contextual, behavior-based learning, this training closes the performance gap between knowing and doing—promoting safety habits that directly support company performance and client satisfaction.
Highlights
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Scenario-based design: Realistic stories prompt learners to make quick, practical decisions in field situations.
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Interactivity: Drag-and-drop attire selection, clickable checklists, and knowledge checks after each module to sustain engagement.
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Chunking and flow: Short, focused modules fit within breaks or morning safety meetings, allowing learning in the flow of work.
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Adult learning alignment: Builds on existing experience, encouraging reflection on consequences of heat illness and the importance of prevention.
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Job aid integration: A downloadable chart aligns hydration, rest, and temperature guidelines for on-the-job reference.
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Mastery model: A final cumulative quiz requires 100% mastery, with unlimited attempts to encourage confidence and competence.
Process (ADDIE Framework)
Analysis
Reviewed company data, OSHA standards, and feedback from supervisors to identify a pattern of incomplete projects due to worker fatigue and dehydration. Determined a need for short, high-impact training that can be completed on mobile devices.
Design
Created a Design Document, learning objectives, scenarios, and interactive elements. Designed around three core modules—Prevention, Hydration & Breaks, and Response—to mirror the stages of a typical workday.
Defined Kirkpatrick Level 2 and 3 outcomes:
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Level 2: Knowledge increase measured by in-course assessments
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Level 3: Observable behavior changes during field audits and project completion tracking
Development
Built in Articulate Rise 360 using scenario blocks, labeled graphics, and process interactions. Designed for responsiveness across smartphones and tablets. Used Canva to create a clean, branded visual style and a laminated field job aid.
Implementation
Deployed via company LMS before peak summer season, with team leads introducing the course in pre-shift safety briefings.
Evaluation
Early feedback indicated improved team discussions around hydration and increased awareness of early symptoms. A follow-up behavior observation plan was recommended to measure long-term impact.
Tools
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Articulate Rise 360 – eLearning authoring
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Canva – visual design and job aid creation
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PowerPoint – content flow planning
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Google Docs – collaboration on Design Doc and Storyboard
Lessons Learned
This project reinforced the value of contextual microlearning for non-desk employees. I learned to:
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Translate dense OSHA material into short, scenario-driven learning moments
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Design for mobile usability and environmental constraints
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Incorporate job aids for real-world performance support
If I were to enhance the course further, I would add short video clips or voice-over scenarios for greater emotional impact and retention. I would also expand the Level 3 evaluation by integrating field leader feedback forms to measure behavioral change more precisely.
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Links